Founder-level relationships. Every client.
Every team member.
Get the support to scale your relationship advantage in every client touchpoint.
“David helped the team find immediate opportunities with our blue chip clients by delivering value in every touchpoint. Recommend to any agency who wants to do the same.”
Head of Europe, global brand research agency
Three steps to your team achieving client touchpoint mastery
1. Identify where your business is missing out
Client Touchpoints Tool - Free interactive revenue calculator identifies the touchpoints costing you the most right now
2. Choose which approach works best
Live Client Intensives - Evidence-backed, outcome focused, with pre- and post-support
Programmatic Touchpoint Mastery - Bite-sized learning, anytime, anywhere
3. Get consistent weekly support and the playbook that unlocks growth right now
The Weekly Insight - the only post for subscribers that creates growth
The Gap Playbook - win between projects & deepen the relationship
The B2B Human touch has never been more important
I've worked inside and alongside research agencies for 30 years, from 8-person agencies to the largest global networks such as Kantar, Ipsos and NIQ. I've watched brilliant researchers both win and lose clients, and I've seen specific moments that made all the difference. These are the touchpoints that work.
“David worked with the teams to assess and create their touchpoint plans with clients - from first contact through to ongoing trust-building - helping them find additional work and retaining it. Practical, honest and usable input from the very first day!”
MD, Tech & Platforms, Global Agency